Pawmart STORE TERMS & CONDITIONS

1. Introduction: These Terms and Conditions (Terms) govern the use of Pawmart (Store) and the purchase of goods from the Store by customers. By using the Store, purchasing any goods, or by clicking your agreement to these Terms, you agree to be bound by these Terms.

2. Definitions: Bags refers to any bags, parcels, or personal items. We, us or our refers to Pawmart.You or customer refers to the individual or entity that accesses the Store or purchases goods from the Store.

3. Pricing: All prices displayed in the Store are quoted in Australian Dollars. Prices may be subject to change without notice. Unless otherwise stated, the prices displayed include Goods and Services Tax.

4. Payment: We accept the following forms of payment: visa, mastercard and american express. By purchasing any product from our Store, you agree to pay any and all applicable charges, including potential transaction fees. Failure to make payment may result in the cancellation of your purchase.

5. Product Descriptions and Availability: We endeavour to provide accurate product descriptions and images in our Store. However, we cannot guarantee that all information is always accurate, complete, or up-to-date. Product availability may vary, and we reserve the right to restrict or refuse sales of any product at our sole discretion.

6. Australian Consumer Law : Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Returns and Refunds: See our Refund Policy at pawmart.com.au/refund-policy.

8. Bags: The store reserves the right, at its sole discretion, to request a search of Bags brought onto the store premises by a customer. By entering the store, Patrons acknowledge and agree to comply with any such request for a bag search. Bag searches may be conducted by authorised store personnel for security purposes. Non-compliance with a request for a bag search may result in the customer being asked to leave the store premises. The store shall not be held liable for any loss or damage that may result from a customer’s refusal to comply with a bag search request.

9. Safety and Security: The store is committed to providing a safe and secure environment for all customers. However, customers are responsible for maintaining the security and safety of their own personal belongings, including Bags, while on the store premises. While the store takes reasonable measures to ensure a safe environment, the store is not responsible or liable for any loss, theft, or damage to any personal belongings, including Bags, left unattended by customers on the store premises. Customers are encouraged to report any suspicious or concerning behaviour to store personnel immediately.

10. Liability Limitations: To the maximum extent permitted by law, we will not be held liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profit or revenue arising from your use of the Store or purchase of goods.

11. Warranties: Some products may be covered by an express warranty provided by the manufacturer or us. This warranty is in addition to your other rights and remedies under Australian Consumer Law and does not limit or replace them.

12. Intellectual Property Rights: All intellectual property rights, including copyright and trademarks, in our Store and its contents, are owned by or licensed to us. You are not permitted to reproduce, copy, or use any such intellectual property without our express written permission.

13. Complaints and Dispute Resolution: If you have a complaint or dispute regarding our Store or a product, please contact our customer service team at hello@pawmart.com.au. We will endeavour to resolve any issues promptly and fairly. In the event that an issue cannot be resolved internally, we may agree to participate in external dispute resolution services.

14. Severability: If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue to be in full force and effect.

15. Governing Law: These Terms are governed by the laws of New South Wales, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts in that state or territory.

16. Changes to Terms and Conditions:We reserve the right to modify these Terms at our sole discretion. We will notify you of any material changes to the Terms, which may be posted in the Store, online, or communicated directly to you.

17. Contact Information: For any queries, complaints, or feedback regarding our Store, products, or these Terms, please contact us at: hello@pawmart.com.au.